Education for Pediatric Residents
Suggested Bibliography

Fewer than half of all pediatric residencies offer formal training in telehealth care. It is no wonder that evaluating residents' telehealth skills remains a challenge. The SOTC has assembled this bibliography to help program directors and others teach new pediatricians the essentials of telehealth care. For more information, please send an email message to SOTC@aap.org..

Manuals
Telephone Guideline Books
Journal Articles
Resources on Teaching Residents Telehealth Care Skills
Evaluating Pediatric Call Centers

Manuals
Brown JL. Pediatric Telephone Medicine: Principles, Triage and Advice. Philadelphia: Lippincott; 1994

Katz HP. Telephone Medicine: Triage and Training for Primary Care. 2nd ed. Philadelphia: F.A. Davis; 2001.

Poole SR. The Complete Guide Developing Telephone Triage and Advice Systems in for a Pediatric Office Practice: During Office Hours or After Hours. Elk Grove Village, IL. American Academy of Pediatrics; 2003.

Poole Sr. Pediatric Telephone care. In: Green M, Haggerty RJ, Weitzman M. Ambulatory Pediatrics, 5th ed. Philadelphia: W. B. Saunders; 1999.

Schmitt BD. Pediatric Telephone Advice: Guidelines for the Health Care Provider on Telephone Triaging and Office Management of Common Childhood Symptoms. 2nd. Ed. Boston, MA: Little, Brown, and Co; 1999

Wheeler SQ. Telephone Triage Protocols for Infants and Children Birth to 6 Years. Gaithersburg, MD: Aspen Publications; 1997.

Telephone Guideline Books
Schmitt, BD. Pediatric Telephone Protocols: After-Hours Version. 10th ed. Littleton, CO: Decision Press; 2004

Schmitt, BD. Pediatric Telephone Protocols: Office-Hours Version. 11th ed. Elk Grove Village, IL : American Academy of Pediatrics; 2006

Thompson, DA. Adult Telephone Protocols: Office-Hours Version; Littleton, CO: Decision Press; 2003

Wheeler, SQ. Telephone Triage Protocols for Infants and Children: Birth to 6 Years. Gaithersburg, MD: Aspen Publishers; 1997

Journal Articles
Fosarelli PD, Schmitt BD: Telephone dissatisfaction in pediatric practice: Denver and Baltimore. Pediatrics. 1987;80:28-31

Issacman DJ, Verdile VP, Kohen FP: Pediatric Telephone advice in the emergency department: Results of a mock scenario. Pediatrics. 1992;89:35-39

Katz HP, Wick W. Malpractice, meningitis, and the telephone. Pediatr Ann. 1991;20:85-89

Luberti A: After-Hours Telephone Care: Options for the Pediatrician. Pediatric Annals, 2001;30: 249-254

Melzer SM, Poole SR. Reimbursement for Telephone Care. Pediatrics. 2002;109:290-293

Perrin EC, Goodman HC. Telephone management of acute pediatric illnesses. N Engl J Med. 1978;298:130-135

Poole SR, Schmitt BD, Carruth T, Peterson-Smith A, Slusarski M. After-hours telephone coverage; the application of an area-wide telephone triage and advice system for pediatric practices. Pediatrics. 1993;92:670-679

Schmitt BD. Calls about sick children: a triage system for the office. Contemporary Pediatrics 1998;15:138-148

Yanovski SZ, Yanovski JA, Malley JD, Brown RL, Balaban DJ. Telephone triage by primary care physicians. Pediatrics. 1992;89:701-706

Resources on Teaching Residents Telehealth Care Skills
Curry TA, Schwartz MW. Telephone assessment of illness: what is being taught and learned? Pediatrics. 1978;62:603-605

Evens S, Curtis P. Using patient-simulators to teach telephone communication skills to health professionals. Journal of Medical Education. 1983;58:894-898

Ottolini MC, Greenberg L. Development and evaluation of a CD-Rom computer program to teach residents telephone management. Pediatrics. 1998;101:e2

Telephone Care Training for Physicians. In: Poole SR. The Complete Guide Developing Telephone Triage and Advice Systems in for a Pediatric Office Practice: During Office Hours or After Hours. Elk Grove Village, IL. American Academy of Pediatrics; 2003.

Wood PR. Pediatric resident training in telephone management: a survey of training programs in the United States. Pediatrics. 1986;77:822-825

Wood PR, Littlefield JH, Foulds DM. Telephone management curriculum for pediatric interns; a controlled trial. Pediatrics. 1989;83:925-930

Evaluating Pediatric Call Centers
American Academy of Pediatrics. Pediatric call centers and the practice of telephone triage and advice: critical success factors. In: AAP News Provisional Section on Telephone Care and Committee on Practice and Ambulatory Medicine. Elk Grove Village, IL: American Academy of Pediatrics; 1998:1-6